Custom Logo Signs Warranty Coverage Details
1 Year Fabrication Warranty
We strive for affordable quality in every sign that we manufacture at Custom Logo Signs, and we stand behind our work. As such, we offer a one year fabrication warranty on all of our signs that covers any manufacturing defects that may have slipped past our quality control team.
What is Covered?
This warranty covers parts, hardware, paints, brackets, and other components that fail, crack, break, or otherwise quit working due to fabrication errors or material defects.
What is NOT Covered?
Some examples of situations where the warranty would not apply might include (but is not limited to) the following:
Additional Parts Warranties
Some of our signs incorporate electrical components (like LED lights and power supplies) that are made by outside manufacturers, and many of these include manufacturer's warranties for different lengths of time. Please contact the manufacturer listed on the component if you feel that you have a justifiable claim for an electrical component.
SHIPPING DAMAGE: Damages that occur in shipping are not related to warranty claims, however we do ship everything fully insured, so please visit our shipping page for instructions on how to report shipping damage and request a replacement. Please feel free to contact us for any additional questions, comments, concerns or special arrangements regarding our shipping methods and policies.
How Does it Work?
If you believe your situation merits a warranty claim, please email [email protected] with details of the manufacturing defect and photos of your item so we can quickly review and respond. Depending on the situation, the resolution may include free replacement parts with instructions to make an on-site repair, return/repair/reship, or full replacement.
Contact Us
Please send all warranty claims to: [email protected] - Use "Warranty Claim" as the subject line of your email, include a detailed description of what has occurred and why you believe it is a manufacturing defect, attach photographs of your damaged item, and include your name, phone number, and shipping address for the replacement parts.
Additional Terms
Warranty details are subject to change. Custom Logo Signs reserves the right to make the final judgement call with regards to a warranty claim and will strive to be fair and impartial in determining the outcome. Rest assured that even if your situation does not warrant a manufacturing defect claim, we will still make every effort to work with you to resolve your concern and repair your sign as cost-effectively as possible.
PLEASE NOTE: Proper details and images MUST be provided by email in order for us to review and process a claim. Thank you!
We strive for affordable quality in every sign that we manufacture at Custom Logo Signs, and we stand behind our work. As such, we offer a one year fabrication warranty on all of our signs that covers any manufacturing defects that may have slipped past our quality control team.
What is Covered?
This warranty covers parts, hardware, paints, brackets, and other components that fail, crack, break, or otherwise quit working due to fabrication errors or material defects.
What is NOT Covered?
Some examples of situations where the warranty would not apply might include (but is not limited to) the following:
- Lost or stolen items
- General wear and tear
- Vandalism
- Damage caused by your employees, customers, contractors, etc.
- Damage that occurs due to mishandling, dropping, storage, etc.
- Damage from water, flood, fire, excessive sun exposure, nature/animals, or natural disasters
Additional Parts Warranties
Some of our signs incorporate electrical components (like LED lights and power supplies) that are made by outside manufacturers, and many of these include manufacturer's warranties for different lengths of time. Please contact the manufacturer listed on the component if you feel that you have a justifiable claim for an electrical component.
SHIPPING DAMAGE: Damages that occur in shipping are not related to warranty claims, however we do ship everything fully insured, so please visit our shipping page for instructions on how to report shipping damage and request a replacement. Please feel free to contact us for any additional questions, comments, concerns or special arrangements regarding our shipping methods and policies.
How Does it Work?
If you believe your situation merits a warranty claim, please email [email protected] with details of the manufacturing defect and photos of your item so we can quickly review and respond. Depending on the situation, the resolution may include free replacement parts with instructions to make an on-site repair, return/repair/reship, or full replacement.
Contact Us
Please send all warranty claims to: [email protected] - Use "Warranty Claim" as the subject line of your email, include a detailed description of what has occurred and why you believe it is a manufacturing defect, attach photographs of your damaged item, and include your name, phone number, and shipping address for the replacement parts.
Additional Terms
Warranty details are subject to change. Custom Logo Signs reserves the right to make the final judgement call with regards to a warranty claim and will strive to be fair and impartial in determining the outcome. Rest assured that even if your situation does not warrant a manufacturing defect claim, we will still make every effort to work with you to resolve your concern and repair your sign as cost-effectively as possible.
PLEASE NOTE: Proper details and images MUST be provided by email in order for us to review and process a claim. Thank you!