Packaging, Shipping & Returns - We Can Deliver Anywhere Safely!
As you can see from the examples to the left, we take great care in preparing our signs for delivery. We use a variety of techniques and materials to ensure your sign is properly padded, protected, and reinforced. Depending on the size, shape and construction of your custom sign, we use any combination of packaging paper, compressed foam, thin foam, sheets, residue-free tape, reinforced cardboard, and custom-built wooden crates. We take every conceivable measure to prevent any rubbing against the surface, rattling of layers, smashing/crushing of the packaging, etc. All of these precautions effectively eliminate common shipping issues: scratching or smudging of the finish, layers working loose, dents in the corners, bowing at the center, etc.
In addition to our obsession with packaging, we always ship 100% insured to put any and all pressure on our freight carriers, and completely cover both us and our client in case of improper handling en route to the destination. Fortunately we virtually never have to file any claims, as we use major national carriers for both standard parcels (primarily UPS) and freight packages (primarily R&L Carriers.)
Here is a quick recap of our shipping-related FAQs:
Q - Can you ship signs anywhere?
A - YES! Unlike many other sign companies we ship our work all over the country, and even internationally! We have some very high-end, custom packaging procedures that allow us to send your sign via insured freight service anywhere. Obviously the much larger signs will have a higher freight cost, but generally we can get your sign just about anywhere safely for a very reasonable cost.
Q - How long will my order take to be delivered?
A - Depending on the magnitude of the project and complexity of the design, it could be as soon as a couple of weeks or as long as a few months. If you have a particular deadline that must be met, please let us know when you place your order so we can work with you to try to accommodate.
Q - How are the signs shipped?
A - Most of our signs will be shipped via freight service (like R&L Carriers) or UPS. All of the signs are treated like fine art and professionally packaged by our gallery staff to ensure safe transit to your location. All corners and edges are reinforced and custom wooden crates are built as needed. We also ship everything 100% insured for your peace of mind.
Q - How do I unpack my sign?
A - If your sign has a custom wooden crate, you just need a power drill to back out the screws holding the 2x2's or 2x4's together. Just make sure you do so with the package on a flat surface (floor) and take the piece apart carefully. Always avoid pulling or sliding anything across the surface of the sign - lift layers off carefully as you unpack!
Q - What is your return policy?
A - First of all, we have never had a customer request a return on one of our custom signs. We go through a careful digital rendering approval process to make sure there are no surprises, and the finished product always looks just like the rendering. Returns are not accepted on custom projects, however if there is an error on our end we will correct it, and if there is damage in transit we will file a claim to have the carrier pay for a repair/replacement as needed.
In addition to our obsession with packaging, we always ship 100% insured to put any and all pressure on our freight carriers, and completely cover both us and our client in case of improper handling en route to the destination. Fortunately we virtually never have to file any claims, as we use major national carriers for both standard parcels (primarily UPS) and freight packages (primarily R&L Carriers.)
Here is a quick recap of our shipping-related FAQs:
Q - Can you ship signs anywhere?
A - YES! Unlike many other sign companies we ship our work all over the country, and even internationally! We have some very high-end, custom packaging procedures that allow us to send your sign via insured freight service anywhere. Obviously the much larger signs will have a higher freight cost, but generally we can get your sign just about anywhere safely for a very reasonable cost.
Q - How long will my order take to be delivered?
A - Depending on the magnitude of the project and complexity of the design, it could be as soon as a couple of weeks or as long as a few months. If you have a particular deadline that must be met, please let us know when you place your order so we can work with you to try to accommodate.
Q - How are the signs shipped?
A - Most of our signs will be shipped via freight service (like R&L Carriers) or UPS. All of the signs are treated like fine art and professionally packaged by our gallery staff to ensure safe transit to your location. All corners and edges are reinforced and custom wooden crates are built as needed. We also ship everything 100% insured for your peace of mind.
Q - How do I unpack my sign?
A - If your sign has a custom wooden crate, you just need a power drill to back out the screws holding the 2x2's or 2x4's together. Just make sure you do so with the package on a flat surface (floor) and take the piece apart carefully. Always avoid pulling or sliding anything across the surface of the sign - lift layers off carefully as you unpack!
Q - What is your return policy?
A - First of all, we have never had a customer request a return on one of our custom signs. We go through a careful digital rendering approval process to make sure there are no surprises, and the finished product always looks just like the rendering. Returns are not accepted on custom projects, however if there is an error on our end we will correct it, and if there is damage in transit we will file a claim to have the carrier pay for a repair/replacement as needed.